Tidio

Tidio is a cloud-powered customer experience solution that can empower businesses and organizations of all sizes to optimize their online presence, interface better with their clients or customers, and attract passive website visitors to get engage with offered services and products. Start your FREE trial!

Live chat
Contact visitors and turn them into happy customers

Chatbots
Automate sales with the most powerful chatbot builder on the market

Automate up to 70% of customer inquiries without human intervention. Enhance lead conversion, deliver exceptional support, and boost your revenue with our revolutionary AI-driven customer service solution.

It offers users access to a wide variety of live chat, chatbots, multichannel communication features, and ready-to-use sales and support platforms that can provide immediate answers to customers and attract new sales with help of realistic AI chatbox avatars.



Built from the ground up to provide websites of all sizes with automatic and comprehensive customer service, Tidio for Windows PC is today regarded as one of the most streamlined, capable, and dynamic customer experience plugins for the modern online world.

While Tidio is heavily focused on presenting website visitors with AI-generated chatbox avatars, it also provides a comprehensive architecture for connecting clients and customers directly to managers who can directly answer all their questions. This is done via multi-channel distribution that can connect all available Tidio channels into one communication network that even includes posts made on Instagram, Messenger, and other platforms.

Sales and customer-relation managers can engage with customers not only via the web but also on desktop and mobile. The Tidio platform will try to find a solution to every request automatically, and if a personal touch is needed, it will deliver notifications so that customers can get direct attention from employees within the crucial 5-minute window.

What`s New

Lyro AI Chatbot

Win up to 70% of your team’s time back with Lyro AI Chatbot!

Automatically answer common questions and perform recurring tasks so your team can focus on growing your business.



Tools and Features

• Live Chat
• Flows
• Lyro AI Chatbot
• Order Management
• Ticketing
• Departments
• Analytics
• Communication channels
• Customisation
• Support
• Apps
• Integrations

New users can easily get Tidio up and running in a wide variety of use-case scenarios – order management, ticketing, chatbox, live chat, managing surveys, providing analytics to website visitors, and much more.

Easy integration is one of the core features of Tidio, enabling any modern website to easily embed into its main page, webshop, and other interactive web destinations.



Native external integration support covers an incredible variety of platforms, including WordPress, Squarespace, OpenCart, Joomla, Drupal, and many others. On the dashboard management side, the capability of Tidio can be expanded with integration to services such as Google Analytics, Zendesk, Hubspot, Agile CRM, Instagram, Messenger, and others.

Pricing

Free Plan
For new businesses seeking to start offering great customer service. Free forever. No credit card required.

• Live chat
• Ticketing
• Social media integrations

Growth Plan - $59/month
Ideal for teams of all sizes prioritizing customer service as their competitive advantage.

• Basic analytics
• Live visitors list
• Operating hours
• Live chat support
• Up to 2000 Handled Conversations
• Advanced analytics
• Tidio power features
• No Tidio branding (add-on)
• Permissions

Tidio is a premium SaaS platform that is today deployed on some of the most visited online destinations, providing real-time support to millions of users. However, in addition to three premium subscription tiers (Communicator, Chatbots, and Tidio+) it also offers users access to a fully FREE starter tier that unlocks support for live chat, chatbox, 3rd party integrations, and several more features.

PROS

• Cloud-powered customer experience solution
• Offers live chat and chatbots
• Multi-channel communication features
• Access to ready-to-use sales and support platforms
• Comprehensive architecture for connecting clients and customers
• Easy integration
• Free starter tier

CONS

• Heavy focus on presenting website visitors with AI-generated chatbox avatars
• Premium subscription tiers may be expensive for some users