LiveChat

LiveChat is an automated customer chat service that provides businesses of all sizes with a reliable and easy-to-use platform for engaging with their customers in real-time and reducing the load on their personnel.

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The platform is designed not only to help businesses improve their customer service and increase customer satisfaction but also to integrate customer data with an incredible variety of business app integrations.

Today, LiveChat has managed to increase daily productivity and boost sales of web companies from over 150 countries, powering over 75 million monthly automated chats.

Main Features

LiveChat by Text, Inc. can manage all forms of communications between businesses and teams of all types and sizes, and their customers and website visitors.

This includes not only direct communication with streamlined and AI-powered chatbots, but also automated responses that are distributed via email, SMS, but also chat applications such as Apple Messages, What’s App, and more.

One of the key features of LiveChat for Windows PC is its user-friendly interface, which makes it easy for businesses to set up and manage their chat service.

The platform allows businesses to customize their chat widget, set up automated messages, and even integrate the service with other tools and apps they might be using. LiveChat can be integrated into 200+ modern external solutions, including CRM platforms, social networks (Twitter, Facebook, Instagram) Task managers, website hosting platforms, e-shop platforms, CMS, online file-sharing services, and more.

Another advantage of LiveChat is the ability to monitor chat performance and track customer satisfaction in real-time. The platform provides detailed analytics and reporting tools that allow businesses to identify trends, track performance metrics, and make data-driven decisions to optimize their customer service.

Powerful analytics service automatically tracks all aspects of interactions with customers, enabling project managers to keep a real-time overview of their website traffic, visitor engagement stats, and track LiveChat-related events.

Pricing

It can be tested for free during a 14-day trial period. Premium offerings include four distinct subscription tiers (Starter, Team, Business, and Enterprise) that all offer a varying range of tools and feature limitations.

In addition to the native Windows PC app, the full LiveChat dashboard tool can also be accessed from mac, iOS, Android, and via the web from any modern internet browser.

Starter - $20/m (per person billed annually)

• Text Intelligence
• Track up to 100 visitors
• 1 recurring campaign
• 60-day chat history
• Basic widget customization
• 24/7/365 Support
• 1 user

Business - $59/m (per person billed annually)

• Text Intelligence
• Track up to 1000 visitors
• Work scheduler
• Staffing prediction
• On-demand reporting
• Advanced reporting
• Full widget customization
• Unlimited users
• Unlimited campaigns
• Unlimited chat history
• Agent performance
• SMS and Apple Messages for Business

FAQ

How many users can I add to my account?
With the Team and Business plans, you can invite up to 400 users. The Starter plan, however, only supports a single user.

Are there any discounts available?
Yes, there’s a 15% discount when you subscribe for 12 months.

Does ChatBot rely on third-party providers?
No, ChatBot is fully standalone and doesn’t depend on external providers like OpenAI, Google Bard, or Bing AI. It uses its own technology to deliver instant, human-like responses.

PROS

• Reliable and easy-to-use platform for real-time customer engagement
• Customizable chat widget and automated messages for streamlined communication
• Integration with various business apps and tools for enhanced productivity
• Detailed analytics and reporting tools for data-driven decision-making
• Ability to monitor chat performance and track customer satisfaction in real-time
• Available on multiple platforms including Windows PC, Mac, iOS, Android, and web browsers

CONS

• May require additional customization for specific business needs
• Pricing tiers with varying tool and feature limitations
• Limited to 14-day free trial period

Overview

LiveChat is a powerful and reliable customer chat service that provides businesses with a range of features and tools to improve their customer service and engagement.

The platform is easy to use, customizable and provides detailed analytics and reporting tools to help businesses optimize their customer service operations.